Customer Service Representatives (Remote)

Position Description

We are seeking multiple remote, Social Media Customer Service Specialists who have the skills & experience for ensuring the users of our social media Platform (Match Awards) have the best possible experience. This global platform is growing exponentially and are our hiring needs. We are two-time INC 500 U.S. based company (AIT.com), with over 28 years in business operating our own state-of-the-art datacenter in North Carolina. Through our customer facing ticket system, chat, conferencing and phone support, you will be a vital support link between our user community and our development team, helping to identify and rectify issues with a keen focus on continual improvement.

Key Responsibilities:

Show new users how to create effective profiles to maximize their contract, grant, financing and loan opportunities.
Engage with users on our social media Platform, addressing their queries and concerns.
Respond to customer questions through our in-house ticket system, chat, conferencing and phone support.
Work with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our Platform.
Analyze relevant data identifying trends, failures and opportunities.
Collaborate with our marketing team to optimize PPC and SEO strategies.
Identify potential product bugs reported by real users and coordinate with the development team for resolutions.

Skills & Qualifications:

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