Remote Contact Center Assistant
Job Details:-
Hiring Organization:- Pepsico
Employment Type:- Full Time
Work Hours:– 8 Hours
Locations:- USA
Jobs Description:
PepsiCo is seeking a dedicated and independent Remote Contact Center Assistant to join our team in Indianapolis, Indiana. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in a related field. As a Remote Contact Center Assistant, you will be responsible for providing excellent customer service and support to our clients remotely.
Responsibilities: 1. Serve as the first point of contact for customers who reach out to our contact center via phone, email, or chat. 2. Assist customers with any inquiries, issues, or complaints they may have regarding PepsiCo products or services. 3. Utilize strategic planning skills to effectively address customer needs and provide solutions in a timely manner. 4. Maintain a high level of adaptability to handle various customer situations and scenarios. 5. Communicate with other team members and departments to ensure a seamless customer experience. 6. Keep detailed records of customer interactions and transactions. 7. Collaborate with senior team members to continuously improve contact center processes and procedures. 8. Attend training sessions and meetings to stay updated on product knowledge and company policies.
Requirements: 1. 4 years of experience in customer service or a related field. 2. Strong dedication to providing exceptional customer service. 3. Ability to work independently and efficiently in a remote setting. 4. Excellent adaptability and strategic planning skills. 5. Good written and verbal communication skills. 6. Proficiency in using contact center software and systems. 7. High school diploma or equivalent required; some college education preferred.
Benefits: – Remote work flexibility – Paid overtime – Visa sponsorship opportunities
Working Environment: At PepsiCo, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Remote Contact Center Assistant, you will have the opportunity to work in a dynamic and supportive environment that encourages personal and professional growth.
Equal Opportunity Statement: PepsiCo is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.