We are seeking dedicated and customer-oriented IT Help Desk / Call Center Representatives to join our team in Philadelphia. This full-time position is ideal for individuals passionate about technology and customer service. You will be the first point of contact for users experiencing technical issues, providing support via phone, email, or chat.
Additional Information
Schedule: Full-time, Monday to Friday, with occasional weekends or evenings based on demand.
Work Environment: Primarily office-based with the potential for some remote work after an initial training period.
Team Structure: You will be part of a dynamic IT support team reporting to the Help Desk Manager.
Required Qualifications
Education: High school diploma or equivalent; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
Experience: At least 1-2 years of experience in an IT support role or a call center environment.
Technical Skills:
Proficiency with Windows and Mac OS environments.
Experience with help desk software and remote support tools.
Basic understanding of networking concepts and troubleshooting.
Familiarity with Microsoft Office Suite and common enterprise applications.
Soft Skills:
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Ability to work independently and as part of a team.
Patience and professionalism in handling difficult situations.
Preferred Qualifications
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Certifications: CompTIA A+, Network+, or similar certifications.
Experience: Prior experience in a high-volume call center.
Knowledge: Advanced knowledge of enterprise systems, databases, and cybersecurity best practices.
Language Skills: Bilingual or multilingual abilities are a plus.
Benefits Information
Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
Professional Development: Opportunities for training, certification reimbursement, and career advancement.
Additional Perks: Employee wellness programs, commuter benefits, and a supportive work environment.