We are seeking a motivated and customer-focused individual to join our IT team as a Hybrid Help Desk Support Specialist in Philadelphia. This role involves providing both remote and on-site technical support to our staff, ensuring that all IT-related issues are resolved promptly and efficiently. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service.
Additional Information:
Key Responsibilities:
Provide technical support to end-users via phone, email, and in-person.
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems, software applications, and peripheral devices.
Assist with network connectivity issues and ensure proper network functionality.
Document all support requests and resolutions in the ticketing system.
Collaborate with other IT team members to resolve complex issues.
Maintain a high level of customer satisfaction through effective communication and follow-up.
Participate in IT projects and initiatives as needed.
Ensure all IT equipment is properly inventoried and maintained.
Required Qualifications:
Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
At least 2 years of experience in a help desk or technical support role.
Proficiency in troubleshooting Windows and Mac operating systems.
Strong knowledge of Microsoft Office Suite and common software applications.
Experience with network troubleshooting, including Wi-Fi and Ethernet.
Excellent customer service and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Preferred Qualifications:
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Bachelor’s degree in Information Technology, Computer Science, or a related field.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
Experience with ITIL or similar service management frameworks.
Familiarity with remote support tools and software (e.g., TeamViewer, Remote Desktop).
Knowledge of cybersecurity best practices.
Experience supporting cloud-based applications and services.
Benefits Information:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with employer match.
Paid time off (PTO) and holidays.
Professional development opportunities and tuition reimbursement.
Flexible work environment with the option for remote work.