Brookfield asset management customer support jobs

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Brookfield Asset Management is a leading global alternative asset manager with over $600 billion in assets under management across real estate, infrastructure, renewable power, private equity, and credit. Our mission is to create long-term value for our clients and investors through disciplined investment and operational excellence.

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Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
  • Resolve client issues by identifying the problem, troubleshooting, and providing appropriate solutions or alternatives.
  • Maintain a deep understanding of Brookfield’s products and services to provide accurate information and guidance to clients.
  • Document all customer interactions and maintain detailed records of inquiries, comments, and complaints.
  • Collaborate with internal teams to resolve complex issues and improve the overall customer experience.
  • Proactively identify trends in customer feedback and provide suggestions for continuous improvement.

Requirements

  • Education: High school diploma or equivalent; a bachelor’s degree is preferred.
  • Experience: Previous experience in customer service or support roles is highly desirable.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and a proactive attitude.
    • Ability to multitask and manage time effectively.
    • Proficiency in using customer service software and tools.
    • High level of empathy and patience when dealing with customers.
  • Availability: Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Retirement savings plans with company match.
  • Opportunities for career growth and professional development.
  • Supportive and inclusive work environment.
  • Flexible working arrangements, including remote work options.

Application Process

If you are passionate about delivering outstanding customer service and looking for an opportunity to grow with a dynamic and prestigious company, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and why you would be a great fit for this role.

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