CSR – Customer Service Representative – 100% Remote – California Residents Only

Representative.

***Client is hiring candidates California residents only***

***Target Start Date: 01/06/2025***

** LOCATION: 100% REMOTE/ WORK FROM HOME

** DURATION: 6 months contract with potential of extension

** WORK SHIFTS: Candidate should be comfortable working on all the below shifts

  • 9:30 am – 6:00 pm (Tuesday – Saturday)
  • 9:30 am – 6:00 pm (Sunday – Thursday)
  • 1:30 pm – 10:00 pm (Saturday – Wednesday)
  • 10:30 am – 7:00 pm (Friday – Tuesday)

TRAINING: 2-3 weeks; Required to be on camera during training/team meetings etc. (M-F: 8:00am – 4:30pm Pacific)

ATTENDANCE POLICY: No time off in the first 90 days of assignment.

IMPORTANT Remote / Work-From-Home related:

  • Equipment will be provided.
  • Workspace: Candidates must confirm they have a quiet workspace free from distractions + a table and chair (The company provides equipment only). [Candidate should be fine doing MS TEAMs video screening call showing the workspace before submittal.]
  • Client provides a 2-meter LAN cable for endpoint connectivity from modem/router to laptop.
  • Hardwired Internet: Candidates must confirm they have high-speed internet access via a hardwired modem connection; Wi-Fi is unacceptable. [Candidate should be sharing a screenshot of speedtest.net].
  • California Residency: Candidates must reside in California. [Candidate should be sharing his/her ID (Example: Driving License)].
  • Candidate MUST be on camera during training/work hours, especially during attendance calls.
  • Candidate MUST follow business casual dress code during working hours.

QUALIFICATIONS / REQUIREMENTS:

Other Jobs You May Be Interested In

  • Looking for customer service experience with the following: High call volume Healthcare/Pharmacy background if applicable.
  • Proficient in computer software navigation and dual screens 24/7 call center Flexible: Shifts may vary.
  • Ability to handle complex calls.
  • Critical thinking and problem-solving skills
  • Attendance is an important factor in this position.
  • Strong communication skills
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Preferred: Bi-lingual for Hmong, Spanish, Mien.

I’d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we’d like to work with you.

Recruiter Name: Sam Banga

Title: Lead Recruiter

Job Types: Full-time, Contract

Pay: Up to $18.83 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Work from home

Shift:

  • 8 hour shift

Experience:

  • Customer service: 2 years (Required)
  • Healthcare/Pharmacy: 2 years (Required)
  • Call center: 1 year (Preferred)

Language:

  • Hmong, Spanish, Mien (Preferred)

Location:

  • California (Required)

Work Location: Remote

CSR – Customer Service Representative – 100% Remote – California Residents Only