Patient Care Advocate – Remote (Michigan)

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Job Summary:

Although this position is fully remote, the person in this role must reside in the state of Michigan…

The Patient Care Advocate provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the patient care advocate will set the tone for how our company and services are experienced.

Job Responsibilities:

Receives inbound calls and performs outbound calls to patients or physician’s offices regarding orders for medications, pharmacy services and any other non-clinical inquiries.

Adds or updates insurance and pharma information in patient’s record, or collect insurance information and alert appropriate teams to update the patient’s account.

Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient’s doctor office, to mail a letter to a patient.

Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers.

Works collaboratively on disease-focused teams to provide best-in-class customer service.

Connects patients with pharmacists for counseling and clinical inquiries as required.

Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.

Escalates calls to clinicians, insurance verification teams, specialized teams as required.

May work on special projects and/or programs, provide bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required.

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