United Airlines Chat Support Entry Level Jobs (Anywhere In USA) – Apply (Directly)

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Job overview and responsibilities

There’s never been a more exciting time to join United Airlines! We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with pioneering technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Senior Data Analyst – IT is a data driven leader who has a passion for data, analytics, and program execution with the willingness to dig into details, with the ability to assess the big picture and focus on process improvement. Developing and maintaining solid relationships with key collaborators across Digital Channels, Personalization and Loyalty technology teams with a good understanding of the business, as well as collaborating with a dedicated team and being a problem solver are the keys to success in this role. This team would interpret data gathered from various sources and interpret patterns and trends and turn it into information which improves Operational Excellence (OX). This role requires a good communicator with passion for finding the signal in the data and ability to come up with improvements to applications and metrics to be measured. Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data. The team will partner with Digital Operations Center (DOC) on operational metrics. This role:

Understands the digital performance of the applications/systems influencing the business functionality of applications/systems

Understands the right questions to be asked on the platform data tied to the Digital Channels

United Airlines Chat Support Entry Level Jobs (Anywhere In USA) – Apply (Directly)

Develops streamlined and comprehensive data analytics work streams

Areas of focus will include, but are not limited to: Data Visualizations; Application performance analysis; Error patterns, top factors contributing to errors; Identify, design, and implement internal process improvements: recommendations for performance and greater scalability; Modeling and coding of data

With domain expertise, builds trusted data products including dashboards and reporting products to support Digital Channels, Personalization and Loyalty leadership that helps them make data driven decisions on application performance

Collaborates with US and India Knowledge Center teams to develop dashboards

Track new platform updates and application releases and processes and learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards

Communicate and share updates with leadership, along with putting together regular presentations

This role is a hybrid position, 2 days a week in our Willis Tower Headquarters

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

United Airlines Chat Support Entry Level Jobs (Anywhere In USA) – Apply (Directly)

Qualifications

Required

Bachelor’s degree preferably in Engineering, Data Science (Mathematics, Statistics or Economics)

Engineering, Data science or another quantitative field (i.e. mathematics, statistics, economics, etc.)

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5+ years in Data Analysis, Business intelligence, analytics, and data engineering, with 3+ of those years in a Fortune 500 company

3+ years in ecommerce platform improvement

Experience putting together presentations for collaborators and leaders and interact with all levels of management

Demonstrable ability to craft a vision, inspire the team towards that vision and provide support to achieve it

Extensive experience in BI dash boarding (e.g. PowerBI, Tibco Spotfire, etc…) to produce meaningful, elegant dashboards

Advanced Excel knowledge

Experience analyzing ecommerce platforms for Web, Mobile App, Loyalty, Demonstrated experience in handling massive data sets and relational databases (SQL and Non-SQL)

Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand critical metric / Goal Settings

Advanced level SQL skills

Strong problem-solving skills, using data to tackle problems

Outstanding writing, communication, and presentation skills

Must be legally authorized to work in the United States for any employer without sponsorship

United Airlines Chat Support Entry Level Jobs (Anywhere In USA) – Apply (Directly)

Preferred

Master’s degree preferably in Computer Science, Aviation Management or Operations Research

Computer Science, Information Systems, aviation management or related degree, Operations Research , MBA

Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g.Quantum Metrics

4+ years in a lead role

Experience with DataDog / AppD / Kibana is a big plus

Experience with Enterprise monitoring systems is a plus

Experience with Palantir Foundry, Microsoft SQL Server Management Studio

Previous airline or travel industry experience is a plus

Experience with AWS – Redshift, Quick sight, Athena

Experience with Big Query

Continuous integration & delivery using Agile methodologies.

Regression analysis on performance predictions, exp. in various regression techniques

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