Customer Support Specialist (Oceania daytime)

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We are looking for a customer support specialist to join our team covering AEST time zone daytime hours. You will be in contact with our clients both via email and voice chat. This role requires a strong technical background, excellent communication skills and a mindset that understands ecommerce.

Responsibilities

  • Managing the technical side of onboarding new customers
  • Guiding customers on how to use our product
  • Writing code snippets to solve one-off problems.
  • Troubleshooting technical issues
  • Evaluating customer requests for customizations
  • Collaborating with different departments to bring projects to completion.

Required Qualifications

  • Experience with Javascript/HTML/CSS
  • Excellent communication skills in English, both written and verbal
  • Strong analytical skills and curiosity
  • Attention to detail

Bonus points if:

  • You have experience with PHP
  • You know your way around Google Analytics
  • You understand online marketing
  • You have some experience with the software engineering process.

We look forward to hearing from you!

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