Aetna, a Aetna Health company, is a leading diversified health care benefits company serving an estimated 44.9 million people. Through its many diversified businesses, Aetna is dedicated to helping people achieve health and financial security by providing easy access to safe, cost-effective, high-quality health care and protecting their finances against health-related risks. With a commitment to integrity, Aetna aims to be a force for positive change in the communities it serves.
Job Title: Customer Support Representative (Remote)
Job Summary: As a Customer Support Representative at Aetna, you will play a crucial role in ensuring our members receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing guidance to our valued customers.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner
- Assist customers with account-related questions, claims, benefits, and general inquiries
- Identify and escalate priority issues to appropriate channels for resolution
- Utilize company systems and resources to accurately document customer interactions and resolutions
- Collaborate with internal teams to improve processes and enhance the customer experience
- Maintain a high level of product and industry knowledge to effectively address customer needs
Required Skills and Qualifications:
- High school diploma or equivalent; some college education preferred
- Prior experience in customer service or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in basic computer applications and data entry
- Flexibility to work evenings, weekends, and holidays as needed
Experience:
- Previous experience in a customer service role preferred
Working Hours:
- Flexible schedule; evening, weekend, and holiday availability required
Knowledge, Skills, and Abilities:
- Knowledge of health insurance terminology and concepts preferred
- Ability to navigate multiple systems and databases simultaneously
- Strong interpersonal skills and the ability to build rapport with customers
- Adaptability to changing business needs and priorities
Benefits:
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- Competitive salary
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Opportunities for career growth and development
- Work-from-home flexibility
- Supportive team environment
Why Join Aetna? At Aetna, we are committed to empowering our employees to make a difference in the lives of our members. Joining our team means being part of a dynamic, innovative company that values diversity, inclusion, and collaboration. With opportunities for growth and advancement, Aetna offers a rewarding career path where you can truly make an impact on the future of health care.
How to Apply: To apply for the Customer Support Representative position at Aetna, please visit Aetna Careers.