Online Customer Care Assistant

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Job Description – Online Customer Care Assistant

Job Description:

American Airlines Group is seeking a part-time Online Customer Care Assistant to join our team in Philadelphia, Pennsylvania. As an Associate Level team member, you will be responsible for providing exceptional customer service through various online platforms.

American Airlines – Customer Care Assistant – Indeed

Responsibilities: 1. Respond to customer inquiries and provide support via email, chat, and social media platforms. 2. Assist customers with booking flights, changing reservations, and any other questions or concerns they may have. 3. Maintain a high level of professionalism and customer service at all times. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Conduct research and gather information to provide accurate and timely responses to customer inquiries. 6. Assist with monitoring and addressing customer feedback and reviews. 7. Stay up-to-date on company policies, procedures, and products to better assist customers. 8. Collaborate with other departments as needed to resolve customer issues.

Requirements: 1. Minimum of 4 years of experience in a customer service or related role. 2. Excellent communication skills, both written and verbal. 3. Motivated and resourceful individual who can work independently and as part of a team. 4. Strong presentation skills and the ability to effectively communicate complex information. 5. Proficiency in conducting research and gathering information to provide accurate responses. 6. Ability to multitask and prioritize in a fast-paced environment. 7. Knowledge of the airline industry and booking systems is a plus. Benefits: 1. Profit sharing 2. Travel opportunities 3. Training and professional development

Working Environment: American Airlines Group is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all team members are valued and respected.

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Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.

Deadline to apply: 2024-06-12

If you meet the requirements and are ready to join a dynamic team dedicated to providing exceptional customer service, we encourage you to apply for the Online Customer Care Assistant position at American Airlines Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

 

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility

Apply Now

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