Job Description
Black & White is a dynamic and customer-centric organization in the banking and telecom industry. We are currently seeking a dedicated and skilled Customer Support Associate to join our team. As a Customer Support Associate, you will play a pivotal role in ensuring excellent customer service, addressing queries, and providing technical assistance. This position offers an exciting opportunity to be part of a growing company that values professionalism and exceptional customer support.
Other Jobs You May Be Interested In
- Virtual Assistant (Remote) at The Elite Job – Joblagii US
- Delta Airlines Data Entry Remote Jobs – Apply Now – Joblagii US
- Medical Data Entry Specialist Job- Contract to Hire – Joblagii US
- Yelp Content Moderator – Spam Comments Removal – Joblagii US
- Online Lead Generation Specialist – Joblagii US
- Amazon Warehouse Executive – Joblagii US
- Sales Internship (College Students) at The Elite Job, Cleaning Company – Joblagii US
- Typing work@Home Home Based Part-time Work – Joblagii US
- Siemens Hiring Graduate Trainee Engineer – Joblagii US
- Data Analyst – Joblagii US
- Technology Services Engineer – Joblagii US
- Data Entry Consultant at The Elite Job, Nairobi, Kenya – Joblagii US
- Document Review Analyst – Joblagii US
- Chewy Remote Jobs Customer support (Work From Home ) – Joblagii US
- Virtual Chat Support Jobs From Home (REMOTE) – Joblagii US
- Virtual customer support assistant – Joblagii US
- Data Entry Specialist at The Elite Job (Work From Home) – Joblagii US
- IT Infrastructure Manager at brooklyn – Joblagii US
- Chewy Remote Virtual Customer Care Representative – Joblagii US
- SQL Developer – Joblagii US
- Media Search Analyst German (Austria) (m/f/d) – Work from Home – Joblagii US
- Online Typing jobs for teens – Joblagii US
- US Recruiter- Work From Home – Joblagii US
- IT and Non-IT Fresher Employment Opportunities – Joblagii US
- E-commerce Support Specialist (Part-Time, Student Role) – Joblagii US
- Virtual Customer Support Specialist – Delta Airlines – Joblagii US
- Virtual Assistant Jobs Tailored for Students – Joblagii US
- Virtual Bookkeeper (Philippines) – Joblagii US
- Data Entry Part Time Work from Home – Remote – Joblagii US
- Web Developer – Remote | WFH – Joblagii US
- Telemarketer – Joblagii US
- Warehouse Worker at Amazon – Joblagii US
- Speech Language Pathologist (Remote) – Joblagii US
- Data Entry (Excel Work) work from home job – Joblagii US
- Remote Customer Service Representative at Chewy – Joblagii US
- Customer Service Associate – Joblagii US
Job Responsibilities:
Respond to customer queries in a timely and accurate manner, primarily through phone communication.
Identify customer needs and guide them in utilizing specific features effectively.
Update our internal databases with detailed information on technical issues and valuable customer interactions.
Monitor customer complaints on social media platforms and proactively offer assistance to resolve issues.
Collaborate with team members by sharing feature requests and effective workarounds.
Keep customers informed about new features and functionalities.
Collect and analyze customer feedback, and communicate insights to the Product, Sales, and Marketing teams.
Assist in training and mentoring junior Customer Support Representatives.
Requirements and Skills:
Proven experience as a Customer Support Specialist or in a similar customer service role.
Familiarity with the banking, telecom, or related industry is a plus.
Proficiency in using help desk software and remote support tools.
Understanding of CRM systems and their functionality.
Excellent oral and written communication skills.
Strong problem-solving abilities and the ability to multitask effectively.
Patience and composure when handling challenging customer cases.
Qualifications:
Graduation in any discipline or equivalent.
Fluent English communication skills are essential.
0 to 8 years of experience in Customer Support or any international BPO.
Previous experience in the customer service industry will be advantageous.
Openness to work in night shifts or rotational shifts as required.
Candidates with backlogs or arrears in their degree are not eligible.
Hiring Domains:
We are currently hiring in the following domains:
Healthcare
Banking
Finance
E-Commerce
Telecom
Inside Sales
Eligibility:
Graduate freshers or undergraduates with relevant skills can apply.
Excellent and fluent English communication skills are a must.
0 to 8 years of experience in Customer Support or any international BPO.
Please note that all applications should be submitted in English language.
Join our team at Black & White and be part of a dynamic organization that values exceptional customer service and offers excellent growth opportunities. Apply now and help us deliver outstanding support to our domestic and international clients.
Customer support associate / Banking / Telecom / Freshers / Exp – Joblagii US